Your search for outsourced community management is over.

Image

About Us

As a full-service IT Consulting firm we have a heavy focus on delivering data engineering and custom software engineering services to customers of all industries. Our team of professionals averages 10 years of consulting experience and are well versed at delivering on both on-premise and cloud-based solutions.

What makes for a satisfying customer experience.

You’ve spent years building equity and goodwill. A bad customer experience can bring it all down in an instant. That’s why with every customer engagement, we give you the best support with our utmost professionalism, adaptability, sincerity and data analytics through every touchpoint.

Our Services

MANAGING RELATIONSHIPS

  • RESPONDING TO CUSTOMERS VIA GENERAL, TECH, AND TIER 2 SUPPORT
  • PROVIDING WEB, E-MAIL, VOICE, LIVE-CHAT, MOBILE, IN-GAME, AND SOCIAL SUPPORT
  • FLUENCY IN MANY CRM AND HELP DESK SYSTEMS
  • UTILIZING AND UPDATING KNOWLEDGE-BASED MANAGEMENT SYSTEMS

CONSULTING

  • CROSS-PLATFORM STRATEGIES FOR MODERATION
  • IMPLEMENTING BEHAVIOR-MANAGEMENT SOFTWARE
  • CHAT AND SAFETY TOOLSET RECOMMENDATIONS
  • COPPA COMPLIANCE AND CHILD SAFETY BEST PRACTICES

CUSTOMIZED SERVICES

  • QUALITY ASSURANCE TESTING
  • TECH SUPPORT
  • TECHNICAL WRITING
  • SOCIAL MEDIA MANAGEMENT
  • MULTILINGUAL SUPPORT